Return & Exchange Policy
We do not refund or exchange any merchandise that have been sold unless the item sent was damaged or sent in error, as per order. In the unfortunate event that you need to return or exchange any of the items received, please refer to the section on Damaged Parcel & Items Wrongly Packed below.
- We are only able to send the parcel to you once we have received the goods you wish to exchange back to us.
- We will only accept replacement if only we sent you a wrong item or damaged items and are subject to quality check.
- Items returned must be in good condition (Eg: fabric has not been cut, damaged or stained and original packaging of merchandise are not damaged.)
- All refund requests must be made within 7 days from the date of receipt.
*Please contact us before returning any items back to us.
Items that cannot be return
Due to copyright restrictions, we cannot accept returns on books or patterns.
In the event the parcel is badly damaged while being shipped.
- Take a photo of the parcel before opening.
- Open and check the content prior to signing the courier receipt docket.
*If you have any problems related to damaged items please contact us
In the event that the parcel that you have received is missing an item or in insufficient quantity, please contact us immediately as we have an inventory system and able to check this accurately.
*If you have any other questions related to missing items please contact us
Items wrongly packed
In the event we have packed a different item than the one you have ordered please do not open the packaging of the items, as we are unable to exchange the goods once the original packaging has been damaged.
If we have shipped the wrong item, we will re-ship back the item as soon as possible to you after we have received the items you wish to return. We will only accept replacements if we sent you a wrong item and are subject to quality check.
- Please check with us when this happens.
- Please take note that we are only able to refund or exchange within the time frame of 7 days upon receipt of items.
For all online orders, please ensure that the items and quantities are correct before confirming your order.
Note: Different monitors will show a different colour effect from the actual colour of the product. The slight color difference between the physical product and the colour shown on the monitor has nothing to do with defective colours or wrong delivery. However, if you confirm that you have received an item in the wrong color; please kindly send an e-mail to firstname.lastname@example.org. We will be able to help you.
Order & Payment
1. Click “Add cart” button on the products you wish to purchase.
2. Click “Checkout” once you are ready to finalize your orders.
3. From here, you need to fill in your “Billing detail”.
5. Your order will be sent to us through our system, once we receive the order we will double check the stock availability, we will calculate the postal charges and send a quotation to you. Once you have checked on the accuracy of your order, you can then proceed make payment via Inter bank transfer of directly bank in through ATM machines. Please send us a copy of your payment slip for our accounting purposes.
**Note : As our online store does not show the exact stock availability hence we are only able to confirm your order within 2 working day(s) once we have received your order.
Place your order in message box, please kindly fill in the detail :
Item name / Code and Quantity :
**Note : All orders are processed on a First Come, First Served basis on the payment date & time. Priorities are given to Customers who have made their payment earlier.How to make payment?
All payment must be made to Yee Button Sdn Bhd, bank account number can be found on the purchase order we send to you. Payments should never be made to individual names, if in doubt please call us at 03-78770072 for verification. Full payments must be made within 48 hours after you have confirmed your order as we are unable to reserve the stock for more than 2 days. Orders will be automatically cancelled if payment is not made within given time.
Shipping and Delivery
Your parcel will be packed and delivered within 2 working days after payment is received, and will reach in 2 – 3 working day. Orders placed on Friday will be shipped out on Saturday.
Orders will be delivered via Pos Malaysia’s Postal Services, Poslaju or other courier which is more cost saving for our customer, of course the final decision on which courier service to engage with is on our customers hand.
How to obtain a Yee Button Membership card?
Purchase RM100 in a single receipt to be entitled to become a member.
There will be no discount for the first RM100 of purchase.
~ You are entitled to 10% on Normal Priced Items.
You are also entitled to birthday discounts on your birthday month.
* Provided if it is not a Non-Discounted Item
10. Accessories & etc
Member Birthday Discount
( Eg Clover products, and other accessories )
( Eg zip, thread, fabric etc. )